My first reference question...

And I screwed it up! Doh! Yup, I was sitting at the desk, got a call asking for a book. I looked it up, couldn't find it, told the patron so, and he hung up. But - I should have done it differently. I didn't look it up several ways, by author and title, because when I looked one way it didn't come up, but the way I looked after he hung up it did. Also, I could have, should have, looked at the local public library catalog too. Doh! And, I should have made sure to get his number so I could call him back to give him better information. Sigh. A learning experience. :)